Shipping Policies
Last Modified: July 18, 2026.
Shipping Policy
At Dolci Aveja, every order is carefully prepared and shipped from our temperature-controlled Florida warehouse to ensure your pastries arrive as fresh as possible. We take great care in preparing every shipment and work hard to provide a reliable delivery experience.
Processing Time
Orders are typically processed within 1–2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Processing times may be slightly longer during holidays, promotions, or periods of unusually high order volume.
Shipping Time
Most orders arrive within 2–5 business days, depending on your location and the shipping method selected at checkout.
Please note that delivery times are estimated by the shipping carrier and are not guaranteed.
Summer Shipping (Chocolate Products)
Some of our products contain real chocolate, which is naturally sensitive to high temperatures.
To help protect your order during the warmer months, we:
- Store all products in our temperature-controlled Florida warehouse.
- Individually wrap all chocolate-covered products to minimize the impact of heat during transit.
- Ship orders containing chocolate products Monday through Wednesday whenever possible to reduce the likelihood of packages remaining in a carrier's network over the weekend.
For the best experience during the summer months, we strongly recommend selecting Expedited Shipping (1–2 business days) for all orders containing chocolate products.
To help preserve product quality, we also recommend bringing your package indoors as soon as possible after delivery and avoiding prolonged exposure to direct sunlight or excessive heat.
Because product quality is important to us, we may occasionally delay the shipment of chocolate products by one business day if weather conditions or transit schedules are expected to increase the risk of heat damage.
Heat Disclaimer
Although we take every reasonable precaution to protect chocolate products during shipping, weather conditions and carrier transit are outside of our control.
Because chocolate is naturally sensitive to heat, slight softening or melting may occasionally occur during transit, especially during periods of extreme temperatures.
This does not affect the quality or safety of the product.
Due to the perishable nature of our products and circumstances beyond our control, minor heat-related cosmetic changes alone do not qualify for refunds or replacements, as they do not affect the quality or safety of the product.
Shipping Delays
While we do everything possible to ship orders promptly, occasional delays caused by weather, holidays, shipping carriers, or other circumstances beyond our reasonable control may occur.
We appreciate your patience should these situations arise.
Incorrect Shipping Information
Please carefully review your shipping address before placing your order to ensure it is complete and accurate.
If you notice an error after placing your order, please contact us as soon as possible at info@dolciaveja.us. We will make every reasonable effort to update your shipping information or accommodate your request before your order has been processed or shipped.
However, because orders are often processed quickly, we cannot guarantee that address changes, order modifications, or cancellation requests can be accommodated once an order has entered processing or has been shipped.
Dolci Aveja is not responsible for delays, additional shipping charges, lost packages, or returned shipments resulting from incorrect or incomplete shipping information provided at checkout, or from requests received after an order has already been processed or shipped.
Delivered Packages
Once a package has been marked as delivered by the shipping carrier to the address provided at checkout, responsibility for the package transfers to the customer.
If your tracking information indicates your order has been delivered but you cannot locate it, we recommend checking with household members, neighbors, your local carrier, or your local post office before contacting us.
Damaged Orders
If your order arrives visibly damaged, please contact us within 48 hours of delivery and include photographs of:
- The shipping box
- The shipping label
- The packaging materials
- The affected products
We will review each claim individually and work with you to find a fair solution whenever appropriate.
Special Shipping Requests
If you require additional shipping protection for chocolate products or have specific delivery requirements, please contact us before placing your order at info@dolciaveja.us.
Whenever possible, we'll be happy to accommodate special requests, including additional insulated packaging or other customized shipping arrangements.
Please note that these services are subject to availability, additional shipping and packaging charges, and the estimated transit time to your destination.
Questions?
If you have any questions about shipping or your order, our Customer Care team is always happy to help.
Please contact us at info@dolciaveja.us, and we'll be glad to assist you.